Shipping & Delivery Policy

Shipping & Delivery Policy

We’re excited to get your State of Chic find on its way to you.

Because many of our pieces are vintage, pre-owned, limited, or one-of-a-kind, each order is carefully inspected and prepared before shipment.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Business days do not include weekends or holidays. During high-volume periods, promotions, or holidays, processing may occasionally take a little longer.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the items in your order, package size, destination, and available shipping service.

Any applicable shipping charges will be shown before you complete your purchase.

Delivery Times

Estimated delivery times shown at checkout begin after your order has been processed and accepted by the shipping carrier.

Carrier delivery estimates are not guaranteed. Weather, holidays, service disruptions, and other circumstances outside of our control may cause delays.

State of Chic is not responsible for carrier delays once a package has been transferred to the shipping provider, but we’ll do our best to assist if an issue arises.

Tracking Your Order

When tracking is available, you’ll receive a tracking number after your order ships.

Please allow some time for tracking information to update after the shipping label has been created.

Incorrect Address

Please review your shipping address carefully before completing your order.

State of Chic is not responsible for packages sent to an incorrect or incomplete address provided during checkout.

If you notice an address error before your order ships, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lost, Missing, or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photos.

We may ask you to retain the packaging while we review the issue or work with the shipping carrier.

Packages marked as delivered by the carrier should first be checked with household members, neighbors, building staff, and the carrier before contacting us.

While State of Chic cannot guarantee reimbursement for packages confirmed as successfully delivered by the carrier, we’ll do our best to help you determine the appropriate next steps.

Combined Orders

Because orders may be processed quickly, we cannot guarantee that separate orders can be combined into one shipment.

Questions About Your Shipment

If you have a question about an order or shipment, please contact us through our Contact Us page and include your order number so we can assist you.

Thank you for shopping State of Chic — we hope opening your package feels just as special as finding the piece in the first place.